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Reviews for The Reserve at Warner Center

Posted On: 6/6/2019

Weirdos in building

I have already had 3 different occasions where people have tried to open my door & confuse it with the people above me. I live in F building & im constantly seeing different people coming in and out of this building to go up to the 3rd floor. They wait for someone to come in so they can enter since they don’t have keys. They are constantly making loud noises at 12am-4am. It is getting out of hand.
By: Anonymous   
Source: Property Site Read Property Manager's Response

Hello, We’re so sorry you’ve been experiencing nuisance around your home. It’s important to our community that our residents are comfortable and at peace, most especially at early hours in the morning. We will request that the Security Patrol Officers pay particular attention to the F building to help resolve this recurring problem for you. We would also encourage you to reach out to us directly at the Leasing Office. We’d be happy to contact the neighbors above you to remind them of the quiet hours as well as provide you with the contact information for the on-duty Security Patrol Officers should you need to reach them during afterhours. We appreciate you letting us know about the disturbance and will make every effort to resolve it. Sincerely, Your Reserve Management Team

Posted On: 5/21/2019

Tired of the smell, random people & fights at 2am

The smell of marijuana everyday in F building 2nd fooor by elevators is unbearable. Also random people have been coming in and out of the building. Been hearing constant fights at random times of the day & upstairs neighbors have no Shame in all the noise they make on our ceiling at 2/3am. Constantly throwing things & being loud.
By: Anonymous   
Source: Property Site Read Property Manager's Response

Dear Resident, We’re so sorry you’ve been experiencing nuisance around your home and living environment. We care about your peace of mind and creating a respectable community for all our residents so we thank you for taking the time to share your concerns. It will certainly be something we’ll continue to resolve. When we receive a noise complaint, we reach out to the neighbors to request that they be aware and respectful of the quiet hours. We also ask those submitting the complaint to keep us updated of any further offenses so we can continue to address and escalate our response if necessary. Additionally, we provide security patrol that can be contacted by cell phone between 10:00 pm – 6:00 am nightly. We are working closely with the security company to ensure that the officers on patrol are both diligent and available when called upon. Please stop by the Leasing Office to pick up a security flyer with their contact information. If you have further concerns, please don’t hesitate to speak to us at the leasing office—we are here to listen and help. Sincerely, Diana Caravella Co-Community Manager

Posted On: 3/3/2016

D roach building

I've been suffering since I transferred to the D building in March with random roaches!!! Yuck! $%*$()%$*%($ I never had roaches in the F building. Well my "non-rent paying free loafers of the night" have been eliminated thanks to our new pest control company. Thanks Leonisha for all your help getting rid of those nasty bugs! Jones and Jones is doing a GREAT job for the property.
By: Constance Hill     Verified Resident
Source: Property Site Read Property Manager's Response

We are very happy to hear that you are no longer having roaches issues and the pest control company is doing a great job. Thank you for your kind and encouraging words regarding Leonisha and Jones & Jones Management Group. We will continue to service our resident the best way we can. If you need us please feel free to visit us in the office at any time.

Posted On: 8/18/2015

The Reserve at Warner Center

On June 20, 2015, we moved into our apartment. Having come from over twenty years in living in a house, needless to say we were very apprehensive about moving into an apartment complex. We are writing this to let you know our experience. First of all management was very efficient and cooperative in showing and completing paper work for the move-in. We were treated with the greatest courtesy and had all the help we required for the move-in. All our fears were needless and we both are very happy here. The apartment is beautiful and well cared for and the grounds and community are great. As a matter of fact it feels like living in a hotel (Marriott) with the various facilities, i.e. the dog park, fitness room, tennis courts, picnic area, swimming pool and jacuzzi. The grounds are very well maintained and the maintenance crews very helpful and polite. The courtesy of management is very nice and we enjoy our new home very much. We would recommend your community to our friends. Thank you for providing a beautiful environment.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

We are very happy to hear that you are no longer having roaches issues and the pest control company is doing a great job. Thank you for your kind and encouraging words regarding Leonisha and Jones & Jones Management Group. We will continue to service our resident the best way we can. If you need us please feel free to visit us in the office at any time.

Posted On: 7/29/2015

THE MAINTENANCE CREW

Hugo, Abraham and Arturo from the maintenance crew came to my unit by introducing themselves . They both were very professional and knowledgable. This property needs more individuals like Abraham and Arturo. Great jobs guys!!!!
By: David C     Verified Resident
Source: Property Site Read Property Manager's Response

We are very happy to hear that you are no longer having roaches issues and the pest control company is doing a great job. Thank you for your kind and encouraging words regarding Leonisha and Jones & Jones Management Group. We will continue to service our resident the best way we can. If you need us please feel free to visit us in the office at any time.

Posted On: 6/6/2015

New

Everything is fantastic so far. Yes it can get loud but that's expected in any apt building. People just need to pick up after their pets. We all do our part and everything will be up to par.
By: Reham Attya   
Source: Property Site Read Property Manager's Response

We are glad that you are enjoying your new home. If the noise persists please always feel free to contact our night courtesy patrol to ask the neighbors to quiet down. If you need their contact information, please let us know. Also if you are noticing an area that needs extra attention to cleanliness, let us know and we will have our porter team take care of it right after. Thank you for being a great resident here at The Reserve at Warner Center.

Posted On: 3/9/2015

Security Patrols

Thank you for having the new security patrol walking around late night. I come in very late from work and they are always there. Yay! You folks ROCK!
By: Connie   
Source: Property Site Read Property Manager's Response

We are glad that you are enjoying your new home. If the noise persists please always feel free to contact our night courtesy patrol to ask the neighbors to quiet down. If you need their contact information, please let us know. Also if you are noticing an area that needs extra attention to cleanliness, let us know and we will have our porter team take care of it right after. Thank you for being a great resident here at The Reserve at Warner Center.

Overall Rating

4 out of 5 stars

Ratings By Category

Parking
4 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
4.5 out of 5 stars
Staff
4 out of 5 stars
Value
4 out of 5 stars
Location
4.5 out of 5 stars
Noise
3.5 out of 5 stars

Testimonials