Reviews For The Reserve at Warner Center
Living at The Reserve
Very pleasant staff always willing to help!By: Ken Verified Resident
Source: Property SiteUnexpected Surprise!
Ok I must admit this is my very first apartment! So things for me were a bit stressful and unfamiliar, I made an appointment ... to see the space and place where upon entering a gate where these two huge pots that are a water feature and a hummingbird drinking water from, as I walked past and along a path past the colorful foliage I felt as if I was entering home. I entered the management office where I was immediately greeted by a huge smile and a welcoming from Gloria! After a tour and showings I entered the perfect place and turned to Gloria and said okay I will take it!! Read More about Unexpected Surprise!By: Brian Crane Verified Resident
Source: Property SiteGreat Maintance Man.
We had a couple of issues in our place. we called the leasing office for help. They sent over Javier. He was great! very ... professional and friendly. thank you so much for fixing the problems we had! Read More about Great Maintance Man.By: Brittney Yarbrough Verified Resident
Source: Property SiteMaintenance Crew
I can't say enough about our maintenance crew.By: Anonymous Verified Resident
Excellent Staff
The staff have been extremely helpful and wonderful to work with and I hope they never leave! They are attentive, patient, ... and very helpful with all of the questions I've had so far! The space and location are incredible. The only con is that you can't choose your neighbours and some delivery drivers don't know their addresses and tend to drop things off at the wrong building. - this of course is the same for whereever you choose to live. Read More about Excellent StaffBy: Christine Chan Verified Resident
Great place to live for the price.
Location is incredible close to the mall The Village and Amazon Fresh. the amenities are well-maintained and so are the grounds.By: Larry Verified Resident
Someone left a delivery vinfront of mydoor
I am from d block. Someone left the delivery in front of my door. We did not order anything from target, someone knocked ... my door and by the time I opened the door they left the package and left . I didn't pick it up, it is still infront Of my door. If someone placed a target order and didn't received a delivery, please check in d block 2nd floor. Read More about Someone left a delivery vinfront of mydoorBy: Indira Ega Verified Resident
Source: Property SiteGreat so far
I’ve lived here for about a month now and so far it’s been great. The unit is very nice, the other residents are friendly, ... and the maintenance work has been handled super quickly. Very happy I chose this property. Read More about Great so farBy: TJ Benjamin Verified Resident
Source: Property SiteDishwasher replacement
Last month we notified the office our dishwasher was leaking. Even though it took over two weeks to be replaced, Issac made ... sure it was installed properly and it didn’t leak. We waited days to make sure. Thanks Issac for your thoroughness and kindness. Read More about Dishwasher replacementBy: F408 Verified Resident
Source: Property SiteGym Equipment
I feel very frustrated that gym equipment (dumbbells) are constantly missing for months at a time. I was told that the maintenance ... people use them when installing new floors as a weight. If a weight has to be used, then use other heavy equipment. My rent helps pay for these amenities which we are entitled to use. If gym equipment absolutely has to be used, then bring them the next day. They should never be gone as long as they currently are. Read More about Gym EquipmentBy: Matthew Mogush Verified Resident
2020
Very pleased with the new management team. Ms. Erica Navarro and her team have made such a positive impact with us residents ... and property. Making it feel like a true community. Erica and her team are very welcoming and have a very pleasant vibe when I have gone to the office. #Professionalism #PeopleFriendly Great Job! DJ Read More about 2020By: David Centeno Verified Resident
Lived here for years
Love the location, great value for apartment size and neighborhood.By: Anonymous Verified Resident
Abraham - Mainanence
Abraham was professional, well informed about all issues we had and anticipated any upcoming issues. He came in early, followed ... up with us and stuck around to ensure our issues were met. He also went above and beyond by showing us how to use appliances that we were not familiar with and fixed other issues that were not on our task log. Read More about Abraham - MainanenceBy: Antonio Medina Verified Resident
Relocation
First of all I want to say thank you for the help and the support in moving to a new city. I will be honest it was most stressful ... moving experience in California. My job is extremely demanding and I wish I could have more flexibility in taking care of my paperwork on getting my apartment. But in the other hand I do appreciate the help and the patience that Mr. Kunle had towards me and my family. Thank you so much for being so classy and understanding my situation. Read More about RelocationBy: Sabrina Farabee Verified Resident
Maintainence :Isaac
I just had my apartment completed after my second flooding damage that was caused by broken water heater tanks. I saw Isaac ... the first day and he said he was going to make sure everything gets taken care of as soon as possible. He talked with about what had happened and where it had come from. Yesterday he was here checking on the workers who were ripping up the floor and patching the drywall. He was kind enough to show me around to where the leak had occurred. Before he left we talked about my work schedule and that they would come this morning to complete everything, which they had. Isaac was extremely helpful and I knew that he would keep his word when he said when something would get done. He's very friendly and outgoing. Read More about Maintainence :IsaacBy: Matthew Mogush Verified Resident
Great place and staff ...BUT
We loved our apartment when we moved in, the units are large, location is Prime and the amenities are beautiful. The management ... staff are really exceptional and care about providing a nice experience. However, many of the residents who live here are seedy. Low class. The common areas are LOUD with literally gangs of unsupervised children running and SCREAMING horrifically. Its so dreadful that we've only used the common areas a handful of times all year. We cannot even have windows open or sit on the balcony. We are trapped in our apartment in order to escape blood curdling screams that occur Every day, consistently for hours. Trash is left all over the place (except the trash shoot) and huge families are invited over each evening and weekend to occupy the entire common areas for family parties, childrens birthdays etc. The police took away our neighbors during forth of july for domestic violence. Its like living in a wild event venue in van nuys instead of a beautiful luxury apartment in Warner Center. We thought this would be our home for the long haul, but sadly are counting the days until the lease is up. We hope to find a different property run by this management group, because they have been very attentive. Read More about Great place and staff ...BUTBy: Anonymous
Great customer service
I was greeted by Kunle his customer service was very pleasant. I had been out most of the day looking for a place. His laughter ... energized me. We need more reps like him?? Read More about Great customer serviceBy: Marv
Phenomenal Customer Service!
The leasing agents both past and present who have worked in the leasing office have helped my roommates and I a tremendous ... amount! They are incredibly kind and help solve everything! :) Read More about Phenomenal Customer Service!By: Julia Verified Resident
D roach building
I've been suffering since I transferred to the D building in March with random roaches!!! Yuck! $%*$()%$*%($0#xD; I never had ... roaches in the F building. Well my "non-rent paying free loafers of the night" have been eliminated thanks to our new pest control company. Thanks Leonisha for all your help getting rid of those nasty bugs! Jones and Jones is doing a GREAT job for the property. Read More about D roach buildingBy: Constance Hill Verified Resident
The Reserve at Warner Center
On June 20, 2015, we moved into our apartment. Having come from over twenty years in living in a house, needless to say we ... were very apprehensive about moving into an apartment complex. We are writing this to let you know our experience. First of all management was very efficient and cooperative in showing and completing paper work for the move-in. We were treated with the greatest courtesy and had all the help we required for the move-in. All our fears were needless and we both are very happy here. The apartment is beautiful and well cared for and the grounds and community are great. As a matter of fact it feels like living in a hotel (Marriott) with the various facilities, i.e. the dog park, fitness room, tennis courts, picnic area, swimming pool and jacuzzi. The grounds are very well maintained and the maintenance crews very helpful and polite. The courtesy of management is very nice and we enjoy our new home very much. We would recommend your community to our friends. Thank you for providing a beautiful environment. Read More about The Reserve at Warner CenterBy: Anonymous Verified Resident
Source: Property SiteTHE MAINTENANCE CREW
Hugo, Abraham and Arturo from the maintenance crew came to my unit by introducing themselves . They both were very professional ... and knowledgable. This property needs more individuals like Abraham and Arturo. Great jobs guys!!!! Read More about THE MAINTENANCE CREWBy: David C Verified Resident
Source: Property SiteNew
Everything is fantastic so far. Yes it can get loud but that's expected in any apt building. People just need to pick up ... after their pets. We all do our part and everything will be up to par. Read More about NewBy: Reham Attya
Security Patrols
Thank you for having the new security patrol walking around late night. I come in very late from work and they are always ... there. Yay! You folks ROCK! Read More about Security PatrolsBy: Connie
Source: Property SiteOverall Rating
4.5/5Ratings By Category
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Testimonials
Newly remodeled units. All new cabinets, counter tops, flooring. Very beautiful.
- Verified Resident
Apartments are very spacious and quality as well.
- Verified Resident
The Kitchen and dining area are beautifully designed.
- Verified Resident
The unit is so cute, and the staff so helpful and well coordinated.
- Verified Resident
The Renovations were great. The Price was also great. The area is great. And most importantly, the Property is well kept.
- Verified Resident
Closer to shops & restaurants
- Verified Resident
The Reserve at Warner Center has exceed my expectations! The staff are warm and friendly, my apartment is spacious and the grounds are beautiful. I especially love walking to and from my apartment - the mature trees and fragrant tropical flowers are wonderful.
- Verified Resident
I've been living here since 2011 and have always felt like my concerns are addressed swiftly. Although, as Jones and Jones took over, less concerns came up and I've been happy to call this place home.
- Verified Resident
I adore living at The Reserve, great service, quick solution to any kind of problem.
- Verified Resident
It has been such a relief to finally feel comfortable, secure and well taken care of. Jones and Jones are professional, are doing everything in their power to make our complex the best one in California and are very responsive to any of my concerns, questions, suggestions, etc. Where have they been all my life????
- Verified Resident
Fantastic remodeled apartment and the location is perfect, right next to the village and movie theatre. The mall is also close By, walking distance. Close access to the freeway means easy driving to LA or Ventura.
- Verified Resident
The apartment complex seems clean and well maintained as far as the grass area for the dogs. I like the amount of closet space given in the apartment and I like that it's hardwood throughout most of the apartment.
- Verified Resident
Great place to live in. So beautiful and peaceful! I love it! Affordable too. You'll love it here. And it's also very clean. The staff are really nice and reachable when you have any problem, it get solved fast.
- Verified Resident
Everyone is kind in the leasing office. The cleaning crew are great and maintenance is always there when I need them.
- Verified Resident
The Reserve at Warner Center is a quiet, family oriented apartment community that we are fortunate to call "home". Samantha (rental office) was accessible and very helpful during the application process, and the few times we had a maintenance issue, it was promptly taken care of.
- Yelp Review
I love living here! Management has always gone above and beyond to make sure I have comfort and safety in my home. They work with you on making sure all of your needs are met, and really get to know you.
- Verified Resident
We have been living here about a month and everything has gone pretty smoothly. Questions have been answered, requests have been met, staff are extremely professional and very helpful. When you enter the office you are greeted by your first name; makes you feel valued.
- Verified Resident
Great location, and outstanding amenities. Perfect for a small family or small group of friends. Very clean space and friendly environment. Strong sense of community, respectful neighbors. Great place if you have furry friends too
- Verified Resident