The Reserve at Warner Center Reviews
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Posted On: 8/28/2024
Mr
GoodBy: Ganesh Pasupuleti Verified Resident
Hello Ganesh,
We are delighted to hear you are happy with your home here. Please reach out to our team if there is anything we can assist you with in the future. Have a great day!
Best regards,
The Reserve Management Team
Source: Property Site
Posted On: 3/27/2024
The Amazing Reserve Center
The Warner Reserve is Wonderful! I’ve been here for four years! The staff is incredible Eric the manager he stuck by me and ... did everything in his power to protect me and my son and has been incredible, through the Covid lockdown I fell behind on rent and corporate patiently waited for the past two years and the city finally paid off my large balance! My son actually grew up here at a young age and now is 17 he loves it! It’s safe and I have incredible neighbors who I love cooking and sharing great meals! Oh BTW did I say I’m a fantastic cook! Looking forward to the next four years! Thank you Warner for giving me a clean safe and excellent home!! Maintenance is incredible they are spot on a come quickly and reliable service and fix things immediately! Here’s to another four years ?????? Read More about The Amazing Reserve CenterBy: Anthony Albano Verified Resident
Hello Anthony,
We wanted to thank you for taking the time to share your feedback with us. It brings us great pride to know that you and your family have found a home here in our Reserve community. We are always happy to assist you in any way we can, and we are just a phone call away. Once again, thank you for your kind words, and we hope you continue to enjoy your home for many years to come.
Best regards,
The Reserve Management Team
Source: Property Site
Posted On: 1/19/2024
Great Building and Staff!
Great Staff!By: Homayoun John Asadi Verified Resident
Hi Homayoun,
Thank you for sharing your feedback about our team at The Reserve. We are pleased to hear that you appreciate our services, and please know that we are always here for you if you need anything in the future.
Best regards,
The Reserve Management Team
Source: Property Site
Posted On: 7/12/2023
Living at The Reserve
Very pleasant staff always willing to help!By: Ken Verified Resident
Source: Property Site
Posted On: 10/24/2022
Unexpected Surprise!
Ok I must admit this is my very first apartment! So things for me were a bit stressful and unfamiliar, I made an appointment ... to see the space and place where upon entering a gate where these two huge pots that are a water feature and a hummingbird drinking water from, as I walked past and along a path past the colorful foliage I felt as if I was entering home. I entered the management office where I was immediately greeted by a huge smile and a welcoming from Gloria! After a tour and showings I entered the perfect place and turned to Gloria and said okay I will take it!! Read More about Unexpected Surprise!By: Brian Crane Verified Resident
Source: Property Site
Posted On: 10/21/2022
Great Maintance Man.
We had a couple of issues in our place. we called the leasing office for help. They sent over Javier. He was great! very ... professional and friendly. thank you so much for fixing the problems we had! Read More about Great Maintance Man.By: Brittney Yarbrough Verified Resident
Source: Property Site
Posted On: 4/5/2022
Maintenance Crew
I can't say enough about our maintenance crew.By: Anonymous Verified Resident
Thank you so much for taking the time to shout out our wonderful maintenance team!
Source: Property Site
Posted On: 8/12/2021
Excellent Staff
The staff have been extremely helpful and wonderful to work with and I hope they never leave! They are attentive, patient, ... and very helpful with all of the questions I've had so far! The space and location are incredible. The only con is that you can't choose your neighbours and some delivery drivers don't know their addresses and tend to drop things off at the wrong building. - this of course is the same for whereever you choose to live. Read More about Excellent StaffBy: Christine Chan Verified Resident
Hi Christine,
Thank you for sharing your glowing review of The Reserve! We are happy to have you in our community and if we can ever do anything for you, please feel free to reach out to our team. Wishing you a wonderful week ahead!
All the best,
The Reserve Leasing Team
Source: Property Site
Posted On: 6/17/2021
Great place to live for the price.
Location is incredible close to the mall The Village and Amazon Fresh. the amenities are well-maintained and so are the grounds.By: Larry Verified Resident
Dear Larry, we are delighted to have you apart of our Woodland Hills community and hope you continue to enjoy your home here and all that we have to offer.
All the best,
The Reserve Leasing Team
Source: Property Site
Posted On: 4/25/2021
Someone left a delivery vinfront of mydoor
I am from d block. Someone left the delivery in front of my door. We did not order anything from target, someone knocked ... my door and by the time I opened the door they left the package and left . I didn't pick it up, it is still infront Of my door. If someone placed a target order and didn't received a delivery, please check in d block 2nd floor. Read More about Someone left a delivery vinfront of mydoorBy: Indira Ega Verified Resident
Source: Property Site
Posted On: 5/31/2020
Great so far
I’ve lived here for about a month now and so far it’s been great. The unit is very nice, the other residents are friendly, ... and the maintenance work has been handled super quickly. Very happy I chose this property. Read More about Great so farBy: TJ Benjamin Verified Resident
Source: Property Site
Posted On: 5/11/2020
Dishwasher replacement
Last month we notified the office our dishwasher was leaking. Even though it took over two weeks to be replaced, Issac made ... sure it was installed properly and it didn’t leak. We waited days to make sure. Thanks Issac for your thoroughness and kindness. Read More about Dishwasher replacementBy: F408 Verified Resident
Source: Property Site
Posted On: 2/28/2020
Gym Equipment
I feel very frustrated that gym equipment (dumbbells) are constantly missing for months at a time. I was told that the maintenance ... people use them when installing new floors as a weight. If a weight has to be used, then use other heavy equipment. My rent helps pay for these amenities which we are entitled to use. If gym equipment absolutely has to be used, then bring them the next day. They should never be gone as long as they currently are. Read More about Gym EquipmentBy: Matthew Mogush Verified Resident
Dear Matthew, Thank you for taking the time to share your concerns with us regarding the missing weights in the gym. In the past we have used the weights, but recently they are not being utilized by our staff. We have also encountered some residents taking the weights home at times. Our intention is not to upset our residents or limit the use of the amenities on site, which is why we have refrained from using the weights and are using other objects to repair the flooring inside the apartments to avoid interrupting the workout for the residents. We apologize for the inconvenience.
Sincerely,
Erica and Cassie
Reserve Community Managers
Source: Property Site
Posted On: 2/28/2020
2020
Very pleased with the new management team. Ms. Erica Navarro and her team have made such a positive impact with us residents ... and property. Making it feel like a true community. Erica and her team are very welcoming and have a very pleasant vibe when I have gone to the office. #Professionalism #PeopleFriendly Great Job! DJ Read More about 2020By: David Centeno Verified Resident
Dear David, Thank you for taking the time to share your kind words with us, this truly means a lot to our whole team. Our staff strives to make this a great community for all to enjoy and we are so happy to hear that you do. We wish you a great week ahead and thank you again for your feedback!
Kind regards,
Erica & Cassie
Reserve Community Managers
Source: Property Site
Posted On: 2/4/2020
Lived here for years
Love the location, great value for apartment size and neighborhood.By: Anonymous Verified Resident
Dear resident,
Thank you for taking the time to share your thoughts with us. We love to hear that our residents are happy and comfortable in their home here. We wish you all the best and thank you for being apart of our community.
Best,
Erica and Cassie
Your Reserve Community Managers
Source: Property Site
Posted On: 1/6/2020
Abraham - Mainanence
Abraham was professional, well informed about all issues we had and anticipated any upcoming issues. He came in early, followed ... up with us and stuck around to ensure our issues were met. He also went above and beyond by showing us how to use appliances that we were not familiar with and fixed other issues that were not on our task log. Read More about Abraham - MainanenceBy: Antonio Medina Verified Resident
Dear Antonio, We appreciate you taking the time share your feedback with us and for shouting out our amazing maintenance tech, Abraham. This is certainly something we would like to recognize him for and are pleased to know he went above and beyond in addressing your needs. If there is anything else you need, we're only a call away.
Best,
Erica and Cassandra
Your Reserve Community Managers
Source: Property Site
Posted On: 10/13/2019
Relocation
First of all I want to say thank you for the help and the support in moving to a new city. I will be honest it was most stressful ... moving experience in California. My job is extremely demanding and I wish I could have more flexibility in taking care of my paperwork on getting my apartment. But in the other hand I do appreciate the help and the patience that Mr. Kunle had towards me and my family. Thank you so much for being so classy and understanding my situation. Read More about RelocationBy: Sabrina Farabee Verified Resident
Hi Sabrina,
We’d like to welcome you again to California and to your new home here at The Reserve! We are thrilled to hear that our team was able to help with your moving experience, as we understand it can sometimes be stressful.
Thank you for taking time out of your day to share your feedback with us and highlight our staff’s efforts in ensuring everything goes as smoothly as possible for you. We’re happy to have you in our community and hope you enjoy all that it has to offer. Please don’t hesitate to let us know if there’s anything further you need to make your new home more comfortable.
Best regards,
Erica and Cassie
Your Community Managers
Source: Property Site
Posted On: 10/2/2019
Maintainence :Isaac
I just had my apartment completed after my second flooding damage that was caused by broken water heater tanks. I saw Isaac ... the first day and he said he was going to make sure everything gets taken care of as soon as possible. He talked with about what had happened and where it had come from. Yesterday he was here checking on the workers who were ripping up the floor and patching the drywall. He was kind enough to show me around to where the leak had occurred. Before he left we talked about my work schedule and that they would come this morning to complete everything, which they had. Isaac was extremely helpful and I knew that he would keep his word when he said when something would get done. He's very friendly and outgoing. Read More about Maintainence :IsaacBy: Matthew Mogush Verified Resident
Dear Matthew,
Thank you for taking the time to share your maintenance experience with us! It’s always our goal to ensure that our residents are taken care of, especially when emergencies occur. We’re so glad Isaac has been reliable and did an excellent job in assisting with your home today. Our team is proud to have such hard-working maintenance technicians who strive to go above and beyond. We are grateful that your home is being restored now, in addition for your words of appreciation for Isaac.
Thanks, Matthew!
Best,
Erica, Cassie and Your Reserve Team
Source: Property Site
Posted On: 8/27/2019
Great place and staff ...BUT
We loved our apartment when we moved in, the units are large, location is Prime and the amenities are beautiful. The management ... staff are really exceptional and care about providing a nice experience. However, many of the residents who live here are seedy. Low class. The common areas are LOUD with literally gangs of unsupervised children running and SCREAMING horrifically. Its so dreadful that we've only used the common areas a handful of times all year. We cannot even have windows open or sit on the balcony. We are trapped in our apartment in order to escape blood curdling screams that occur Every day, consistently for hours. Trash is left all over the place (except the trash shoot) and huge families are invited over each evening and weekend to occupy the entire common areas for family parties, childrens birthdays etc. The police took away our neighbors during forth of july for domestic violence. Its like living in a wild event venue in van nuys instead of a beautiful luxury apartment in Warner Center. We thought this would be our home for the long haul, but sadly are counting the days until the lease is up. We hope to find a different property run by this management group, because they have been very attentive. Read More about Great place and staff ...BUTBy: Anonymous
Hello,
First off, we thank you for sharing your experience with us and taking the time to write a review. Your feedback matters and only helps our team and community grow stronger.
We hear and understand your worries about nuisance and disruptive behavior. It is not something we tolerate as our residents’ well-being and peace of mind are highly important to us here. We want our residents to feel relaxed in their home so it is something we will continue to take seriously. We have been implementing more strategies to ensure all residents follow policies and remain respectful to one another—from utilizing trash chutes efficiently to enjoying community amenities and grounds.
Ultimately we are happy to hear our team has been attentive to your concerns. Reliable customer service is our priority. If you are interested in another Jones & Jones community, please feel free to let us know. Although we are saddened your experience at The Reserve community has not always been pleasant, we will be proud to showcase how our other communities may be a better fit so you can truly feel at home and enjoy all that it has to offer.
Best,
Erica and Cassie
Your Reserve Community Managers
Source: Property Site
Posted On: 7/31/2019
Great customer service
I was greeted by Kunle his customer service was very pleasant. I had been out most of the day looking for a place. His laughter ... energized me. We need more reps like him?? Read More about Great customer serviceBy: Marv
Hi Marv,
This was such a pleasant review to brighten our afternoon! Thank you for giving some appreciation our awesome leasing agent, Kunle. We are so glad your experience at The Reserve was met with great customer service. This, along with putting smiles on our residents’ faces, are what we strive for. Have a great day!
-Erica and Cassie, Community Managers
Source: Property Site
Posted On: 7/28/2019
Phenomenal Customer Service!
The leasing agents both past and present who have worked in the leasing office have helped my roommates and I a tremendous ... amount! They are incredibly kind and help solve everything! :) Read More about Phenomenal Customer Service!By: Julia Verified Resident
Hi Julia,
It’s so great hearing your feedback on our leasing agents at The Reserve! Excellent customer service and a consistently helpful team is one of our top goals within our community. We’re thrilled to know you and your roommates received nothing less than that five-star experience. Thank you, Julia!
Sincerely,
Erica and Cassie
Community Managers
Source: Property Site
Posted On: 3/3/2016
D roach building
I've been suffering since I transferred to the D building in March with random roaches!!! Yuck! $%*$()%$*%($0#xD; I never had ... roaches in the F building. Well my "non-rent paying free loafers of the night" have been eliminated thanks to our new pest control company. Thanks Leonisha for all your help getting rid of those nasty bugs! Jones and Jones is doing a GREAT job for the property. Read More about D roach buildingBy: Constance Hill Verified Resident
We are very happy to hear that you are no longer having roaches issues and the pest control company is doing a great job. Thank you for your kind and encouraging words regarding Leonisha and Jones & Jones Management Group. We will continue to service our resident the best way we can. If you need us please feel free to visit us in the office at any time.
Source: Property Site
Posted On: 8/18/2015
The Reserve at Warner Center
On June 20, 2015, we moved into our apartment. Having come from over twenty years in living in a house, needless to say we ... were very apprehensive about moving into an apartment complex. We are writing this to let you know our experience. First of all management was very efficient and cooperative in showing and completing paper work for the move-in. We were treated with the greatest courtesy and had all the help we required for the move-in. All our fears were needless and we both are very happy here. The apartment is beautiful and well cared for and the grounds and community are great. As a matter of fact it feels like living in a hotel (Marriott) with the various facilities, i.e. the dog park, fitness room, tennis courts, picnic area, swimming pool and jacuzzi. The grounds are very well maintained and the maintenance crews very helpful and polite. The courtesy of management is very nice and we enjoy our new home very much. We would recommend your community to our friends. Thank you for providing a beautiful environment. Read More about The Reserve at Warner CenterBy: Anonymous Verified Resident
Source: Property Site
Posted On: 7/29/2015
THE MAINTENANCE CREW
Hugo, Abraham and Arturo from the maintenance crew came to my unit by introducing themselves . They both were very professional ... and knowledgable. This property needs more individuals like Abraham and Arturo. Great jobs guys!!!! Read More about THE MAINTENANCE CREWBy: David C Verified Resident
Source: Property Site
Posted On: 6/6/2015
New
Everything is fantastic so far. Yes it can get loud but that's expected in any apt building. People just need to pick up ... after their pets. We all do our part and everything will be up to par. Read More about NewBy: Reham Attya
We are glad that you are enjoying your new home. If the noise persists please always feel free to contact our night courtesy patrol to ask the neighbors to quiet down. If you need their contact information, please let us know. Also if you are noticing an area that needs extra attention to cleanliness, let us know and we will have our porter team take care of it right after. Thank you for being a great resident here at The Reserve at Warner Center.
Source: Property Site
Posted On: 3/9/2015
Security Patrols
Thank you for having the new security patrol walking around late night. I come in very late from work and they are always ... there. Yay! You folks ROCK! Read More about Security PatrolsBy: Connie
Source: Property SiteOverall Rating
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